 | If you are having trouble
playing DVD movies using CD-Runner, check the following:
|
| To run the CD Ripper, load an Audio CD into your drive and when the Audio CD Runner is
displayed click the "Record" button (right-most button, next to Play, Pause,
Stop). You may also click the "Rip" button under the keypad or use
the popup menu (right click faceplate).
|
| Several things can
prevent you from successfully recording Audio CD tracks, including:
 | Incompatible CD-ROM, DVD or CD-R/W drive
|
| Incorrect or missing ASPI manager; to record
Audio CD tracks your system must have an ASPI manager (usually the wnaspi32.dll file found
in your Windows\System directory). Some versions of ASPI do not detect IDE CD-ROM drives,
so try to get a later version if you see a message indicating that there was an ASPI
error. Windows 95/98 normally come with a version of ASPI that works for both SCSI and IDE
drives; for Windows NT you must obtain and install your own. Some ASPI managers to try:
|
| Select a different Copy or "Rip"
Mode in the Settings / Advanced section; available modes are Normal (default), Synchronous,
Burst and Analog (MCI Compatible). |
| If you have more than one CD-ROM, DVD or
CD-R/W drive, try using a different drive to record the Audio CD tracks; select a different
drive in the settings section. |
| If your drive supports DAE speed
adjustment, try ripping at a slower speed. Also try different ASPI
settings. Read accuracy depends on both the system hardware and
software. Click the box "Synch data transfer" under Start
button > Settings > Control Panel > System > Device Manager
> CD-ROM. Click the box "DMA" under Start button >
Settings > Control Panel > System > Device Manager > CD-ROM.
(Only available for IDE drives). Move the CD-ROM drive to the secondary
IDE, and let it be the only device on that IDE channel. |
|
| To copy MP3s back onto
a CD-R so that they are playable on normal home or car CD players, you need
to convert the MP3 to a WAV file.
|
| To encode WAV files as MP3s,
you will need an external MP3 encoder. Check the Links
page for freeware MP3 encoders. Although we have developed our own MP3
encoder, we cannot include it with the CD-Runner package. This is because
two companies (Fraunhofer IIS and Thomson Consumer Electronics) have in some
countries been granted patents on MP3 encoding. They demand expensive
royalties for every distributed MP3 encoder, no matter if it is distributed
for free or as a commercial package. Their claims are in many cases
questionable since the legislation in many countries (including the whole of
Europe) clearly states that (1) patents only cover commercial use of the
patented technology and (2) software-only implementations are exempt from
patents. Since we can't afford to have this case tested in court, the best
option is to use one of the many external MP3 encoders available over the
Internet. |
| The "SL" (CD
player only) version of CD-Runner has been discontinued for a variety of
reasons, including far fewer registrations, and confusion between the two
different versions of CD-Runner. In addition, the latest Media Runner
included in the complete version has been so popular with support for
MP3 and movie playback, MP3 ID3 utilities and new WMA support that many
customers who previously registered the SL version have upgraded to the full
version. This will also allow more development time to be spent directly on
the complete version of CD-Runner.
|
| If the screen appears
to "freeze" or "hang" when accessing the Setup or Music Library sections, then it is
likely that you have an older, incompatible and/or corrupted Windows\System (OCX or DLL)
file. In some cases these files are in use or damaged during the initial installation and
are unable to be updated as necessary. To correct, press "Ctrl+Alt+Del" to display
the Windows close program box, then close everything except
"Explorer". Then rerun the CD-Runner installation.
|
| If you are having problems
with Windows NT 4.0, try the following:
|
| Command Line Options -
CD-Runner allows various command line options to be used with Windows shortcut icons. To
use the command line options below, setup a Windows shortcut icon (right mouse click the
Windows Desktop, New, Shortcut) and specify the path to CD-Runner using the Browse button
(e.g. C:\Program Files\CDRunner\cdlaunch.exe). Create the icon, then right mouse click on
it and go to Properties; in the Target box, add the desired option below after the path
(e.g. c:\program files\cdrunner\cdlaunch.exe
media). The following command line options apply to the complete version only:
| CDROMLIB - go directly to CD-ROM or Audio CD Runner
depending on CD type in drive |
| CDLITE - as above, but minimize faceplate and play |
| RDLIB - go directly to RD Runner |
| AUDIOCD1 - go directly to Audio CD Runner |
| MEDIA - go directly to Media Runner |
| TRACKxx.CDA - go directly to Audio CD Runner and play
Audio CD track xx (where xx=01, 02, 03 etc.) |
| xxx.EXE, xxx.COM, xxx.BAT - run program xxx and close
CD-Runner |
| x.AVI, x.MMM, x.MOV, x.DAT, x.M1V, x.MPA, x.MPE,
x.MP1, x.MP2, x.MP3, x.MPG, x.WAV, x.MID, x.RMI, x.AU, x.IFF, x.QT, x.SND - go directly to
Media Runner and play file x |
Command Line Notes:
| Double click the media files (above) or the Audio CD
"CDA" files in Windows Explorer to play the file with the correct Runner |
| CD-Runner SL supports "CDA" and "EXE /
COM / BAT" command line options
|
|
| Registration / upgrade
frequently asked questions:
| Q. I have purchased CD-Runner version
2001, do I have to pay the full price for the latest version 2004? |
| A. Registering CD-Runner guarantees
you a minimum of 6 months of free upgrades! Any new CD-Runner version
released during this time period will be free for you (your existing
user ID key will work). If your purchase was more
than 6 months prior, we offer all registered users a 50% discount on all future purchases. |
| Q. Why not just offer CD-Runner free,
or at least offer all future versions free for registered users? |
| A. Frankly, we are in business at a
minimum to cover our expenses (and hopefully to make a small profit). As much as we would
like to give away our product to promote ourselves and good will, we would probably lose
interest in support and adding new features without some monetary motivation. We try to
follow the same business model as the software giants (e.g. Microsoft, Lotus, etc.) - new
users pay the "street price", upgrades for existing users normally get some type
of discount. |
| Q. Why not offer non-expiring
"honor system" shareware? |
| A. As the saying goes, "been
there, done that". We have learned from our earlier "Star Menu" for DOS /
Windows product that this form of shareware just doesn't work; we found that relatively
few of the actual users will register unless they have to.
|
|
| If while attempting to
access the Audio CD or Media Runner(s) you receive a message which indicates
"Specified device ID is out of range", your sound board probably is not
recognized by CD-Runner. To correct this, access the CD-Runner Setup and try enabling
(checking) the "Force Windows Compatible" volume option, or disable the internal
volume sliders altogether. We have also found that installing the latest driver for your
board (usually available for download over the Internet) resolves many of these problems;
in some rare cases, we have also found that installing an older driver which matches the
revision or "vintage" of your sound board works when the latest driver does not.
|
| If your PC
hangs during the initial setup, try the following:
|
| CD-RUNNER LICENSE TERMS:
CD-Runner is licensed to you "AS IS." Beyond Software makes no representations
or warranties, express or implied, regarding the installation, compatibility,
operation and un-installation of CD-Runner.
BEYOND SOFTWARE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO
CASE WILL BEYOND SOFTWARE BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR
ANY LOST PROFITS, OR LOST REVENUES.
|
| General
installation problems: First run a hard disk utility (e.g. Scandisk) to ensure that your
hard drive is OK (no cross-linked or corrupted files), and fix if necessary. Then close
all other Windows applications by using the "Ctrl + Alt + Del" keys to bring up
the Windows "Close Program" dialog box; close all except "Explorer",
then run the CD-Runner installation program.
|
| If you are
having trouble playing QuickTime (QT), Video CD (DAT), or MPEG (MP3, MP2,
MPG etc.) files, download the
latest Microsoft DirectX and Windows Media Player. This has resolved the playback
problems on many systems (by replacing and/or updating corrupted and/or
incompatible system files) and is free from the Microsoft Web Site.
If the Microsoft Media Player can play these files, then CD-Runner will also play these files.
|
| CD Changer
problems: as discussed elsewhere, the CD-ROM Runner supports up to 23 drives - this has
been found to be very reliable with most brands of CD changers. The Audio CD Runner *may*
not work with some brands of changers however. This is because manufacturers use custom
hardware and software to access their drives. While we make absolutely no guarantee that
the Audio CD Runner will work with changers, some users have been able to setup their
primary CD-ROM drive as the first drive letter, followed by their changer drives. In
addition, others have been successful using their first changer drive as their primary
Audio CD drive. "Your mileage may vary though", so be sure to "try before
you buy!" |
| For help in any
CD-Runner screen, simply press function key "F1" and a context sensitive help
screen will appear. |
| For
troubleshooting or general help, access the CD-Runner help section, and go to the
troubleshooting section for detailed help information & common fixes.
|
| If all else
fails, feel free to email us. Please include as much information as possible (brief
problem description, your PC hardware, software drivers, version of Windows which you are
using [95, 98, NT, 2000, ME, XP, etc.], which (if any) service packs have been loaded, etc.).
|
| Privacy Policy:
| The confidentiality of your
information is important to us. The information you may submit to us
will never be released to any third party, and is for billing
verification only. Also, your name will never be put on a mailing list
as a result of registering any of our products. |
|
|
